Getting Personal Help with Your Tax Affairs

Tax can be a complex matter. Although it affects everyone in one way or another, there are many people who simply do not understand the workings of the British tax system. This website aims to provide a comprehensive overview of the tax issues that will affect you during each stage of your life. But sometimes, general advice is not enough. In particularly complex or unique situations, you may require specific, personal help.

If you're unsure whether you're paying the right amount of tax each month, a good starting point is to check your tax code using our free Tax Code Explainer.

Professional tax advice is expensive. Most people do not have an accountant on retainer, and a ‘drop-in’ session with a Professional Advisor is beyond the means of the majority of taxpayers. Thankfully, however, personal advice is available for free in a large number of places.

Citizens Advice Bureau

The Citizens Advice Bureau (CAB) is a good first port of call. They will be able to offer information about your specific situation. However, it is worth remembering that many volunteers at the CAB are not trained in tax matters. Instead, they will be able to offer you an overview of information that will be available to you anyway through other channels.

For many people, tax issues arise as a result of an error on the part of your employer. As such, you should always get in touch with your employer if the problem involves tax codes, SIPs or similar. Employers will be able to fix many of your problems, but, depending on their efficiency, you may be forced to wait.

Tax Code Explainer

Not sure what your tax code means? Enter it here and get a plain English explanation of what it means, whether it is correct, and what to do if it is wrong.

Try our Tax Code Explainer free, here on this site →

Tax Office

If your problem cannot be solved by your employer, you should take it up with the tax office. Details of your tax office can be found on almost all correspondence from HM Revenue and Customs (HMRC). You should remember that your tax office will not necessarily be anywhere near where you live. As such, if you want face-to-face contact you may wish to consider going to a Tax Enquiry Centre. These centres offer personal advice from trained HMRC employees. Details of your nearest Tax Enquiry Centre can be found on the HMRC website.

HMRC employees pledge to give impartial advice. However, many people are understandably distrustful of the organisation. If you want guaranteed impartial advice, many charities, such as Age UK, will be able to provide tax advice.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

Adjudicator’s Office

Finally, if you take up a complaint with HMRC and are unhappy with the conclusion, you can take up a case with the Adjudicator’s Office. This should be your first port of call if you are unhappy about the service you have received, and particularly about unreasonable delay in processing claims. The Adjudicator’s Office should only be contacted once HMRC has been given reasonable chance to respond and to remedy the situation.

Tax affairs are amongst the most important financial matters you will face. If you are unsure about your tax situation, or are worried you are paying too much or too little, you should seek personal advice through one of the channels detailed above.

For more advice and information about your tax dilemmas, read our articles I've Got An HMRC Tax Demand: What Do I Do?, How Do I Claim A Tax Refund? and How Will My Second Job Be Taxed? in this section.

The Next Step

Now that you have read through the advice above, you might want to put it into practice. Our Tax Code Explainer lets you not sure what your tax code means? Enter it here and get a plain English explanation of what it means, whether it is correct, and what to do if it is wrong. Try it now →